Refund policy

Return and Refund Policy

Your satisfaction is important to us. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.

Return Eligibility

To be eligible for a return:

  • The item must be unused.
  • The item must be in its original packaging.
  • The item must be in resalable condition.
  • The return request must be submitted within 30 days of delivery.

How to Request a Return

To start a return, please contact us at support@nestlytidy.com with your order number and the email address used at checkout.

Please do not send an item back before receiving return instructions from Nestly Support.

Non-Returnable Items

We cannot accept returns for:

  • Products that have been used.
  • Products damaged through misuse or improper handling.
  • Returns requested more than 30 days after delivery.

Return Shipping Costs

If you are returning an item because you changed your mind or no longer want the product, the return shipping cost is the responsibility of the customer.

If you receive an incorrect, damaged, or defective item, please contact us at support@nestlytidy.com before returning the product. Nestly will review the issue and provide the appropriate return, replacement, or refund instructions.

Please do not return any item without first contacting Nestly Support.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at support@nestlytidy.com.

Please include:

  • Your order number
  • The email address used at checkout
  • Clear photos of the item
  • Clear photos of the packaging, if applicable

We will review the issue and provide the appropriate resolution.

Refunds

Once an approved return is received and inspected, we will notify you of the refund status.

Approved refunds will be issued to the original payment method.

After a refund is issued, it may take approximately 5–10 business days for the funds to appear, depending on your payment provider.

Cancellations

If you need to cancel an order, please contact support@nestlytidy.com as soon as possible.

Cancellation requests are reviewed based on the current processing status of the order and cannot be guaranteed once an order has entered fulfillment.

Contact

For any questions regarding returns, refunds, damaged items, or cancellations, please contact:

Nestly Support
Email: support@nestlytidy.com